From the Classroom to Your Screen: Meet the People Who Get It
Did you know that every member of the ParentSquare Customer Education Team is a former educator who used ParentSquare in their own classrooms and schools? Some team members also use ParentSquare as parents as well, engaging with their children’s schools through the same platform they now teach others to use.
This combination of educator and user experience makes the team uniquely qualified and deeply invested in helping schools and districts succeed. Whether you’re attending a virtual training or watching a how-to video, you’re learning from people who understand what it’s like to be in your role.
“The Customer Education Team at ParentSquare knows that effective training is irreplaceable for success in schools and districts. As former educators, we craft each session from a user’s perspective, continuously improving based on direct feedback to deliver the best possible learning experience.”
—Ivana Grimsley, ParentSquare customer education manager
Who they are: educators first, trainers second
Meet the team behind all your ParentSquare learning content. Every member brings a strong background in education and a passion for helping schools and districts succeed with ParentSquare.
Ivana Grimsley, Customer Education Manager
Ivana is passionate about empowering educators through effective communication and engagement strategies. As a former elementary school teacher with eight years of classroom experience, and with her background as an instructional manager for a virtual school, she’s an expert at developing processes for implementing curriculum, especially in virtual environments. Off the clock, Ivana enjoys going camping and kayaking, and as a mom who uses ParentSquare herself, she truly understands the communication needs of families.
Brandy Dean, Training Specialist
Brandy Dean is an educator and life-long learner. She taught in the classroom for 12 years, first as an elementary school teacher and later as a technology specialist. She left the classroom to pursue her passion for supporting educators with technology and fulfills that dream as a ParentSquare Training Specialist. Outside of work she spends time crafting, watching old musicals, and binge-watching science fiction series.
“Brandy kept me awake! She has so much energy and a big smile. She is a fantastic trainer.”
—ParentSquare customer
Scott Hardison, Training Specialist
Scott is a former elementary school teacher and a dedicated husband and dad. Since leaving the classroom, he has worked in online education for several years as a teacher, tutor, and trainer. Scott is well-versed in everything ParentSquare and Smart Sites. He’s an engaging speaker with a knack for creating connections with all learners.
“Scott is absolutely wonderful…he went above and beyond to get us answers, submit bugs, and enhancement requests on our behalf. 10/10 for Scott!”
—ParentSquare customer
Lauren Edwards, Training Specialist
Lauren brings valuable insights from her background as a 3rd and 4th grade teacher. As a Training Specialist at ParentSquare, she empowers educators by providing comprehensive training on both ParentSquare and Smart Sites. Outside of work, Lauren enjoys a good book and being outdoors.
Lizzie Tsui, Training Specialist
Lizzie is a Training Specialist at ParentSquare, where she leverages her unique perspective as a mom of four and a former elementary school educator. Her insights are essential, stemming from her personal experience as a parent using the platform and a teacher who relied on it to engage with families. Beyond her professional life, Lizzie enjoys cooking and ambitiously aims for 10,000 steps daily.
“Lauren and Lizzie did a fantastic job. These spotlight webinars have been so helpful as we polish up our websites and get ready to launch!”
—ParentSquare customer
What they do
The education team’s impact goes beyond just leading training. They design and deliver practical, flexible learning experiences for all types of ParentSquare users—whether you’re an administrator launching districtwide or a classroom teacher learning the ropes.
Key responsibilities
- Live daily webinars and feature-specific Spotlight Webinars
- Custom on-site and virtual trainings tailored to a district or school’s specific needs
- Customer-facing how-to videos
- ParentSquare Academy Learning Management System (LMS) content development and maintenance
- Seasonal programs like ParentSquare Summer Camp, built to get administrators, teachers (including those transitioning from Remind to ParentSquare) confident and ready to use ParentSquare in the new school year
“I was handed school comms with zero training. I’ve started attending the webinars even if I don’t think I need the topic and have learned so much each time.”
—ParentSquare customer
Driven by data, fueled by feedback
Training at ParentSquare isn’t static. The Customer Education Team continually evolves their approach based on real educator feedback. After each training, feedback is collected, reviewed, and used to shape everything from course content to platform improvements.
This responsive mindset recently led to a complete refresh of ParentSquare’s self-paced training courses, resulting in the fully redesigned ParentSquare Academy experience. New courses, simplified structures, and updated videos now make learning even more intuitive and accessible.
And the results aren’t just anecdotal. The team’s efforts consistently translate into top-tier results with a Customer Satisfaction Score (CSAT) of 4.89 out of 5, showing that educators trust this team—with the data to prove it.
Unlock your full ParentSquare potential: start training today
Every district, school, and role has unique training needs. That’s why we offer a range of customizable learning experiences so you can master the platform on your schedule, at your pace, and in the format that fits you best. Whether you’re looking for personalized support, live webinars, or self-paced learning, there’s a path that’s right for your role.
Custom Trainings
- Who it’s for: administrators, teachers, staff, and parents
- Format: Live virtual or on-site (English and Spanish available)
- When: Scheduled by request; 1-hour minimum, flexible timing
Virtual Offerings
- Who it’s for: All users, including those transitioning from Remind
- Format: Live and prerecorded webinars
- When: Ongoing; sessions range from 30 minutes to 1 hour
On-Demand Learning with ParentSquare Academy
- Who it’s for: All users
- Format: Self-paced online learning via ParentSquare’s LMS
- When: Anytime, on your schedule
Have questions about ParentSquare training? Fill out this form and a member from the ParentSquare Customer Education team will get in touch with you!
